Returns & Cancellations
Returns can only be authorized if there is a valid reason (see below). If you wish to request an authorization for return, please email us immediately at firstname.lastname@example.org explaining the reasons for your dissatisfaction. Be sure to include your order number in any communication.
Valid Reasons for Return
- Wrong wine was sent (e.g., different vintage than ordered)
- Bottle is leaking upon arrival
- Illegible or missing label
- Protruding or pushed cork
- Missing or cut capsules
- Low fill. When the viewable wine level in the bottle is more than 1 inch below the bottom of the cork.
For bottles damaged or broken in transit, you must file a claim immediately with the insurer or carrier that was used for the shipment.
NOTE: No requests for returns can be accepted or authorized more than three business days after delivery.
Order Cancellation Fees
Orders may be cancelled at any time before confirmation of shipment — a $15.00 cancellation fee will be charged. Orders cancelled after notice of shipping (email of the order with tracking number) will be charged a $25.00 processing fee plus freight charges.
Orders not authorized for return or cancellation will be charged a $25.00 processing fee plus freight charges if refused at delivery.
If you need to inquire about an order, please contact us by emailing email@example.com or simply log into your My Account and clicking the Order History option in the left navigation.